Hosting FAQs

Housekeeping

  • For each guest a freshly cleaned set of linen and towels will be provided. Our cleaning team will keep us up to date when new linens and towels will be needed.

  • The guests will be covering the cleaning and laundry fees. The AirBnB payments will show as one whole payment, but don’t panic this number will include the cleaning and laundry fees.

  • Our cleaners may need to make purchases for essential cleaning products and/or other essential household items such as: bin liners, toilet paper air fresheners etc…

    These purchases will be made by us and included within your monthly invoice, if you want to request any receipts for these purchases please get in contact.

Billing

  • AirBnB will take 15% of your total income from their listings.

    We charge our management fee based on your gross platform earnings ( includes booked nights + cleaning fees )

    Other costs will include the initial stock list to prepare your property for guests and additional costs over time when our team replenish these items.

  • Taking our commission on the gross platform income is an industry standard within AirBnB and other similar listing sites.

    Being an automated system it is not possible to dissect all the individual deductions.

    This is also the most time effective and least complicated method for all parties.

  • We split our charges into two different sectors; GoodWood management fee and maintenance.

    1- On the agreed date you will be charged the monthly GoodWood management fee.

    Maintenance fees will be charged individually to ensure suppliers are paid on time, these services include maintenance to your property, cleaners etc..

    1- Individual debited charges to cleaning and laundry providers.

    2- Other services that may need to take place; repairs etc… ( these will take place with/without your consent based on our arrangements )

    Note: Although you are receiving individual payments for the cleaning services it is all covered within your AirBnB payout - this money will have already been paid to you by the guest within their deposit.

  • All of your invoices will be accessible through a shared folder provided during onboarding.

  • Your management fee will be charged once every month.

    Other costs will be charged based on completion.

Communications

  • We always aim to reply to guests within an hour during business hours and 2 hours outside of business hours where possible.

    We have an on-call service to help any guests in the event of emergencies or urgent matters.

  • We provide guests with an in depth check-in document to help them find your property and enter without stress. We will be available to call in the unlikely case that a guest cannot get into your property to guide them through the process.

  • When guests are in contact we will always introduce ourselves and state we are here to help. We won’t directly tell them we are a management company but we most definitely won’t tell them we are the owners.

  • To keep consistency and avoid confusion we ask that we take care of all guest communications. If you have specific messages/points you want to get across to a guest just get in touch with us and we will relay you message.

Other

  • To avoid any unnecessary confusion we ask you to not change the lockbox code. If you feel like you would like to change the code, please get in touch in we will arrange a solution.

  • We always aim to have between 75-80% of monthly nights booked. However this will always vary due to a number of factors : time of the year, desired pricing and much more….

  • We will have your property live within 5-10 days of onboarding then we will let our systems and team take it on to fill up. Based on averages around 30-50% of bookings come around a month in advanced and plenty of bookings come in at short notice.

    When staring fresh on AirBnB it can take a bit of time to gain traction and build up strong reviews. The more positive reviews you build the higher booking % you can expect.